Shipments and claims

When you click a shipment in the Shipments overview, the detail screen of that shipment opens. Here you see when and where the shipment was sent, and you get the label, the picking slip or the tracking link. From the same overview you also open a claim, where you follow the responses from the carrier.

Opening a shipment

1. In the menu, go to Shipments.
2. Click the row of the shipment in the overview.

The detail screen has one tab: Shipments.

Shipment details

On the Shipments tab you see when the shipment was sent (Shipped on), to which Address, and the Shipment status. A cancelled shipment is marked as Cancelled.

Below that are the dimensions and weight of the parcel. Under Dimensions from carrier you see what the carrier measured: Length, Width, Height and Weight. If the carrier only passed on the weight, Dimensions shows No dimensioms. If the carrier passed on no dimensions, you also see the Dimensions from Stockhub.

Label, picking slip and tracking

• Tracking link opens the carrier's tracking page in a new tab. For HST shipments the button copies the tracking link, so you can paste it yourself.
• Label opens the shipping label in a new tab, so you can download it. If the shipment has more than one label, you first choose which one. A label for a label printer (ZPL) does not open but is downloaded as a .zpl file.
• Pickingslip opens the picking slip of the shipment as a PDF. This button is not there for a cancelled shipment.

Claims

Claims are on the Claims tab of the Shipments page. Click the row of a claim to open it.

On the Responses tab you see the carrier's responses that the fulfilment company has released to you. You can read them, but not change them. If nothing has come in yet, it shows The carrier has not responded yet.