Shipment overview

On the Shipments page you see all shipments that have been created for you. This way you quickly find a shipment and follow the current delivery status. Here you can also create an individual shipment yourself and follow your claims with the carrier.

Opening the page

In the menu, go to Shipments.

The page has two tabs: Shipments and Claims.

Shipments

On the Shipments tab you see for each shipment:

• Tracking number: the number you use to track the shipment.
• Type: whether the shipment belongs to an Order or a Return, or is an Individual shipment.
• Name, Address, City, Postal and Country of the receiver.
• Shipper: the carrier of the shipment. If it is not known, you see Unknown.
• Shipment status: the current status of the shipment at the carrier.
• Date, Status and Shipment (forecasted).

The Shipment status is Underway, Delivered, Not delivered (the delivery attempt failed, for example because the receiver was not at home or the address was wrong) or Not known (the status has not been fetched from the carrier yet). Hover over the shipment status to see the carrier's events, with Date, Type and Status.

Click a shipment to open the detail screen. See the article Shipments and claims. If the shipment belongs to an order or return, clicking the Type opens the detail screen of that order or return. Clicking the tracking number opens the carrier's tracking page.

Creating an individual shipment

If you want to send something that does not belong to an order, you create an individual shipment:

1. Click Create shipment.
2. Choose the Country and then the Shipper. If there is no shipping option for that country, the window tells you.
3. Check the dimensions and weight: Length, Width, Height and Weight. They are filled in automatically with 50% of the maximum values of the shipping option. Below the fields you see the maximum dimensions and maximum weight.
4. Under Receiver, fill in the details: Name, Company name, Postal, Housenumber, Housenumber addition, Street, City, Email and Phone. You can also choose a Standard address. After you fill in the postal code and house number, the system looks up the address. If no address is found, fill in the street yourself.
5. Fill in the Amount of parcels (1 to 50) and optionally a Reference and Notes.
6. Click Create.

You then see Shipment created with the tracking number. Click Close to close the window.

Exporting the packaging overview

With Packaging overview you export the usage of shipping material per country and period.

1. Click Packaging overview.
2. Choose the Country, the Period type and the Year.
3. Click Export.

You get an Excel file. While the export runs you see Processing export.... After that you see Export completed successfully or Export failed. If the file is ready right away, it downloads directly. If it takes longer, you get an Export ready notification. Click it to download the file.

Claims

On the Claims tab you see the claims that are open with the carrier. For each claim you see the Tracking number, the Order, the Shipper, the Reason, the Last reply, the Status and when the claim was Created at.

Click a claim to open it. See the article Shipments and claims.