Order overview

On the Orders page you see all your orders. Orders are imported from your sales channels, such as webshops or marketplaces, or you create them manually. Here you follow the processing, create a new order and export your orders.

Opening the page

In the menu, go to Orders. The page opens on the Processing tab.

Click an order to open the detail screen. See the article Managing orders.

Tabs

The orders are spread over these tabs:

• Processing: orders the fulfilment company is processing right now.
• Action required: orders that need manual action.
• Shipped: orders that have been shipped. Here you also see when the order was Sent on and the Shipment status.
• Backordered: orders for which (some of) the products are not yet in stock. The Stock column shows the stock situation.
• Snoozed: orders you have set to Snooze because the fulfilment company should not process them yet.
• Cancelled: orders that have been cancelled.
• All Orders: all your orders, whatever their status.
• Bol LvB and Amazon FBA: your replenishments for bol.com and Amazon.
• Order import: how the import of your orders went.
• Order lines: the products of all your orders in one list.

For each order you see, among other things, the Order, the Name of your customer, the Webshop reference, the Delivery method, the Planned shipment date, the # of lines, the Status and the Date created. An order you created yourself is marked Manually created.

Statuses

In the customer portal you see these statuses:

• Processing: the fulfilment company is processing the order. This covers every step in the warehouse up to packing, such as picking and replenishing.
• Packing: the order is being packed.
• Shipped: the order has been shipped.
• Action required: information is missing or there is an error. Manual action is needed.
• Backordered: one or more products are not (yet) in stock.
• Backorder / Snooze: the order is backordered and goes to Snooze as soon as the products are in stock.
• Snooze: the order has been postponed manually.
• Cancelled: the order has been cancelled.

Creating a new order

The New order button is on every tab with orders.

1. Click New order. The Add order window opens.
2. Under Details, fill in for example the Reference, a Remark and the Planned date. If the order will be picked up, choose Pickup order and enter the Pickup method: Loose boxes or Pallet, optionally with a Max height.
3. Under Address details, fill in your customer's address, such as First name, Last name, Country, Postal, Addressline and City. The address line must contain a house number. Choose the Delivery option and, if needed, a Service point. With Add to addressbook you save the address for next time.
4. Under Order lines, add the products: find the product with Search for products and fill in the Amount.
5. Save the order.

If you mark an order as a B2B order, Stockhub automatically creates a packing slip. It is printed and added to the shipment.

Importing orders

On the Processing tab you find the Import button, if the fulfilment company has enabled order import for you. With it you import orders at once from an Excel or CSV file.

1. Click Import. The Import orders window opens.
2. Click Download example file for a file with the right columns. The window shows for each Column whether it is Required.
3. Drag your file into the window or click here to choose it.
4. Click Upload and confirm the import.

Exporting orders

The Shipped, Backordered and Order lines tabs have an Export button. You get an Excel file. While the export runs you see Processing export.... After that you see Export completed successfully or Export failed. If the file is ready right away, it downloads directly. If it takes longer, you get an Export ready notification. Click it to download the file.

Cancelling backorders

If you no longer want backordered orders to be shipped, you cancel them in one go:

1. Go to the Backordered tab.
2. Tick the orders.
3. Choose Cancel selected and confirm.

Bol LvB and Amazon FBA

On the Bol LvB and Amazon FBA tabs you see your replenishments, with among other things the Reference, the Status, the Channel and the number of Products and Items. On Bol LvB you also see the Order that belongs to the replenishment. With New replenishment you create a new replenishment. See the article LVB and Amazon shipments.

Order import

On the Order import tab you see for each imported order the Webshop reference, the Order, when the import was Created at and Updated at, any Remark and the Status. Choose All or Only failed to filter the list.

You can delete an import with the status Failed or Ignored with the delete button on the line. To delete several failed imports at once, tick them and choose Delete. You confirm this first. A deleted import cannot be restored. With the button with the refresh icon next to it, you import the order again from your sales channel.

Order lines

On the Order lines tab you see for each line the Order, the Webshop reference, the SKU, the Description, the Amount, the Planned shipment date, the Status and the Date created. With Export you export the lines.