Email settings

On the Email page you set up the emails that Stockhub sends: the track & trace email, the pickup email and the email to your supplier. You create your own template per sales channel, country and language, and choose the color of the buttons in your emails.

Opening the screen

In the menu, go to Settings > Email.

The page has four tabs: Track & trace email, Pickup email, Supplier order email and Email settings. The first three tabs work the same way; each belongs to a different email. You only see the Track & trace email tab if sending track & trace emails is switched on for you. You only see the Supplier order email tab if you have at least one supplier.

Track & trace, pickup and supplier

• Track & trace email: the email with the track & trace details of a shipment.
• Pickup email: the email to your customer saying their order is ready to be picked up. Stockhub sends it to the email address of the order.
• Supplier order email: the email to your supplier.

Template per sales channel

At the top, under Sales channel, choose which sales channel you are setting the template for, or choose Default template. Below your choice you see which template the channel uses:

• This sales channel uses its own template.
• This sales channel uses the default template.
• The standard Stockhub email is used.

A sales channel without its own template uses the default template.

Template per country and language

Under Template you choose a saved template to edit it. If you want a separate email for other countries or another language, choose New template. Until you save it, it shows in the list as New template (not saved yet).

• Countries: the countries the template applies to. If you choose no countries, the template applies to all countries (All countries). An email uses the template of the recipient's country first, then the template without countries and otherwise the template for the Netherlands. There can be only one template for all countries; if it already exists, choose at least one country for a new template.
• Language: the language of the fixed texts the shortcodes fill in, such as the track & trace button and the product table headers. You write the rest of the email yourself.

Subject and content

1. Fill in the Subject of the email.
2. Write the content in the Editor. Use Font and Size to change the formatting.
3. Add details from Stockhub with shortcodes. Click a shortcode to insert it where you were last typing. When the email is sent, the shortcode is replaced with the details from Stockhub.
4. Click Save.

Which shortcodes you can use differs per email:

• Track & trace email: Customer name, Company name, Street, House number, House number addition, Postal code, City, Country, Carrier, Track & trace number, Track & trace link, Track & trace button, Webshop/relation name, Order reference and Shipping name.
• Pickup email: Customer name, Webshop/relation name, Reference, Order reference, Pickup address and Warehouse name.
• Supplier order email: Supplier name, Webshop/relation name, Reference, Expected delivery date, Remark and Product table.

The Supplier order email must contain the Product table shortcode. If it is missing, you see the message The template must contain the following shortcode: with the shortcode that needs to be added when you save.

On the Track & trace email tab you choose a shipment under Example shipment. Use Search to find the shipment. Under each shortcode you then see which details it fills in for that shipment.

Other buttons

• Delete: deletes the saved template you are editing. You see the button for a template of a sales channel, and under Default template for a template with its own countries. A sales channel then falls back to the default template. You confirm this first.
• Reset to default: resets the default template to the standard Stockhub email. You see the button under Default template, for the template for all countries. You confirm this first.
• Apply to all channels: saves the current content as the default template for all sales channels without their own template. You only see the button if you have chosen a sales channel.

You only see these buttons and Save if you are allowed to manage the company details.

Email settings

On the Email settings tab, under Button colors, you choose the color of the buttons in outgoing emails, such as the track & trace button. Under Example you see what a button looks like, with the text Track my order. There is no Save button: a color is saved as soon as you leave the field or close the color picker. You can only change the colors if you are allowed to manage the company details.