Connecting E-Tailize

E-Tailize connects you with marketplaces. If you connect E-Tailize as an integrator, Stockhub fetches the orders of the marketplaces you have connected in E-Tailize. Stockhub sends your stock to E-Tailize and reports shipped orders back with track & trace. How an integrator works in general is explained in Integrators.

For this connection you need your own E-Tailize account in which your marketplaces are already connected.

Getting the data in E-Tailize

1. Log in to E-Tailize.
2. Open Settings in the menu on the left and click Connections.
3. On the API connections page, click New connection.
4. Choose WMS and click the Stockhub logo.
5. The form stays grey. Do not fill in anything there. Use the Copy buttons to copy the Tenant Id, the Project Id and the e-mail address at Email.

You do not need to save anything in E-Tailize: the Save button stays disabled. You arrange the rest in Stockhub.

More information from E-Tailize: https://e-tailize.com/help/connections/connect-a-warehouse-picqer-lyra-or-stockhub/

Creating the connection in Stockhub

1. In the menu, go to Integrations > Integrators.

2. Click New Integrator. The Add integrator window opens.

3. Choose E-Tailize.

4. Under Integrator credentials, fill in a Name, for example E-Tailize. Paste the Tenant Id into the tenantId field, the Project Id into projectId and the e-mail address into emailId.

   

5. Look at Connection status. As long as one of the three fields is empty, it shows Not connected. After that you see Connecting and the number of Connected marketplaces found. If you see Connection failed, check the data. Only continue once channels have been found.

6. Click Next.

7. Under Synchronisations, set the parts you want to use to Active: Import orders, Update existing product info, Import new products and Update stock to channel. Click Next.

8. Under Channels you see the marketplaces from your E-Tailize account. For each Channel, choose whether you want to Connect it and whether Import orders is Active. If there are several warehouses, you also choose the Warehouse for each channel.

9. Click Save.

After connecting

• A new integrator is first set to Concept. The fulfilment company then sets the connection to active; only then do the synchronisations start. You see the current state at Status in the Integrators overview.
• Stockhub itself creates a connection named Stockhub in your E-Tailize account. Through that connection, E-Tailize sends new orders to Stockhub.
• The marketplaces you have connected appear as sales channels on the Integrator tab of the Sales channels page.

What the connection does

• Orders: Stockhub imports open orders from your connected marketplaces. Stockhub links each order line to a product through the barcode: the EAN or the SKU from E-Tailize must be a barcode of a product in Stockhub. If Stockhub cannot find a product, the whole order is not imported.
• Products: about every half hour, Stockhub links the products from E-Tailize to your products in Stockhub, by SKU or barcode. Through E-Tailize, Stockhub does not create new products and does not update product data, not even when Update existing product info or Import new products is switched on. So make sure your products are already in Stockhub.
• Stock: if Update stock to channel is switched on, Stockhub sends the available stock of linked products to E-Tailize. In E-Tailize, switch on Stock forwarding for each marketplace under Fulfillment > Stock & order configuration. Otherwise your marketplaces keep their old stock.
• Shipments: Stockhub reports shipped orders back to E-Tailize with the carrier, the track & trace number and the tracking link.

E-Tailize in the Add sales channel window

If the Add sales channel window (Integrations > Sales channels > New sales channel) shows the option Marketplaces with Powered by e-tailize under Marketplaces, that is another way to connect a marketplace through E-Tailize. The difference with the integrator:

• No E-Tailize account of your own needed: Stockhub creates an E-Tailize account in your company's name in the background. You do not log in to E-Tailize yourself.
• One marketplace per sales channel: in the window you choose one marketplace and fill in the login details of that marketplace in Stockhub. For each further marketplace you create a new sales channel.
• Where you find the channel: the channel is on the Sales channels tab and not on the Integrator tab. You do not see an integrator on the Integrators page. The channel has a simpler detail screen, see Verkoopkanalen beheren under E-Tailize.
• First request: when you create a channel this way for the first time, E-Tailize sometimes has to approve your request first. You then get a message that your connection has been requested. Try again the next day.

If you already have an E-Tailize account with your marketplaces in it, use the integrator from this article.