Managing products

When you click a product, the detail screen of that product opens. Here you see the product details, the stock and the history of the product, and you change settings such as the safety stock, the dimensions, purchasing and what should happen on a return.

The overview of your products, exporting and creating a new product are covered in the article Productenoverzicht.

Opening the detail screen

1. In the menu, go to Products. You can also open a product from the Dashboard or Purchase advice, and from the detail screen of, for example, an order, return or inbound.
2. In the overview, click the row of the product.

The detail screen has the tabs Info, Size and Weight, Stock, Inboundlines, Order lines and Stock mutations. If the product has serial numbers, there is also the Serial numbers tab. Top right is the Actions button.

Info

On the Info tab you manage the details and settings of the product. After a change, click Save. If not all required fields are filled in, you get the message Not all fields filled.

Information

• Active or Inactive: indicate whether the product is active.
• Description: the name or description of the product.
• SKU: the unique code of the product.
• Barcode: the barcode linked to the product. With New you add an extra barcode.
• HS code: an international goods code for import and export. This code determines the customs duties and obligations.
• Cost price and Sale price of the product.
• Country of origin: the country in which the product was made or assembled.
• Supplier: the supplier of the product.
• Substitute product: if this product is sold out, a new order puts the substitute product on the line. This only happens for orders that come in new, and only if the substitute product has enough stock.
• Virtual product: indicate whether the product is a composite product. The system then converts it to a composite product right away. You only see this setting if the product has no available stock and is not in an open order.

If the fulfilment company ships with PostNL, you also see the Zonos Item ID field. If you have linked your Zonos account, the Sync now button is next to it. Stockhub then looks up the product in Zonos and fills in the Zonos Item ID.

Custom fields

Under Custom fields you fill in extra details of the product.

Inbound

Here you set how the product is purchased.

• Purchase strategy: determines when the purchase advice suggests this product. With Backorders only what is needed for open backorders. With Safety stock the stock is topped up to the safety stock, including open backorders. With None the product does not appear in the advice.
• Purchase margin: an extra amount ordered on top of the purchase advice as soon as the product needs to be purchased. With a safety stock of 10 and a stock of 5, the advice is 5. With a margin of 10, the advice becomes 15.

Return

• Reject on return: the product is rejected on return and not put back into stock.
• Require return photo: a photo must be taken when this product is returned.
• One return label per item: each returned unit gets its own return label.

Best before date

Here you set the notifications around the best before date: Day offset to receive a notification, Automatically quarantine on best before date, the Quarantine mode and Quarantine ... days before best before.

Instructions

If the fulfilment company allows it, you see the Instructions part. Here you fill in an Inbound instruction, an Outbound instruction and a Return instruction for the product.

Size and Weight

On the Size and Weight tab, under Dimensions and weight, you fill in the Length, Width, Height and Weight of the product. Then click Save. Whether you can change these details is decided by the fulfilment company. If you cannot, you only see the dimensions and the weight.

Under Extra options you find:

• Stack size: the maximum number of products that can be stacked on top of each other.
• Stack height: the height of the product when it is stacked.
• Storage: the dimensions of the product as it lies in the warehouse, for example folded, if that differs from how it is shipped. If all three are filled in, they are used for invoicing storage based on volume.
• Shipping packaging: Cardboard or Plastic.

Stock

On the Stock tab, under Available stock, you see how many units there are: All stock, In order, Quarantine and Available.

Under Extra options you set:

• Safety stock.
• Critical stock level: fill this in if you want to receive an extra notification as soon as the safety stock is exceeded.

Then click Save.

Lots and batches

If the product works with lots or batches, you see under Lots and Batches the Best before and the Stock per Number.

Serial numbers

On the Serial numbers tab you see the Active serial numbers of the product. Per serial number you see, among other things, the Inbound, the Location, the Webshop reference and the State, for example Expected or Received. You also see whether the serial number is Linked to an active order. With Search you look up a serial number.

Inboundlines

On the Inboundlines tab, under Overview, you see all inbounds that contain this product, with per line the Inbound, how many are Pre registered and Received, the Shipment (forecasted), the Received on date and the State.

Order lines

On the Order lines tab, under Overview, you see the orders with this product, with per line the Order, the Amount, the Planned date, the Sent on date and the State.

Under Order history you see how much was ordered in the Last month, the 3 Months and the Past year. Click History graph to see the trend in a graph. In it, you choose a period of 1 Month, 3 Months or 1 Year.

Stock mutations

On the Stock mutations tab, under Overview, you see all changes to the stock of this product. Per mutation you see when it was Created on, the Description, the Old stock, the Mutation and the Available stock afterwards.

Under Product mutation history, click History graph to see the trend of the available stock over the Past year.

The Actions menu

Top right in the detail screen is the Actions button.

• Delete: deletes the product. You confirm this first in the Are you sure? window. For a product that has already been deleted, this action is not shown.
• Create support ticket: create a support ticket that is linked to this product.