Managing sales channels

When you click a sales channel, the detail screen of that channel opens. Here you change the channel's details, decide which data Stockhub exchanges with the channel and see the orders that come from the channel.

How to connect a sales channel is explained in the article for that platform, such as Shopify or Magento. Not every sales channel has the same settings.

The Sales channels page

In the menu, go to Integrations > Sales channels. On the Sales channels tab you see the Channel, the Warehouse and the Status of each channel. On the Integrator tab you see the channels of your integrators, also with Sync orders.

Adding a sales channel

1. On the Sales channels tab, click New sales channel. The Add sales channel window opens.
2. Choose the platform of your sales channel: Shopify, Woocommerce, Bol.com, CCV Shop, Kaufland, Lightspeed eCommerce, Magento, Mirakl, Plug&Pay, PrestaShop, Shopware or API. Amazon and TikTok Shop are only listed if the fulfilment company has turned them on.
3. Fill in a Description and the Authentication fields of the platform. For some platforms you sign in to the platform itself, for example with Login with Amazon or Login with TikTok Shop. Once that works, you see Authentication successful.
4. Set up the synchronisation and save the sales channel.

For Amazon, the window shows the Amazon subscription with the prices Per connection, per month and Per order. If these prices have not been set yet, you can only create the connection once the fulfilment company has set them.

A new sales channel is first in draft status. The fulfilment company has to activate the channel before the synchronisations start.

The steps per platform are in the article for that platform, such as Shopify or Magento.

Opening the detail screen

1. In the menu, go to Integrations > Sales channels.
2. In the overview, click the row of the sales channel.

You see the tabs Details, Sync, Orders and sometimes Shipping options. The Actions menu is at the top right.

If the channel is an E-Tailize connection, a simpler screen opens. You can read about it further down under E-Tailize.

Connection and activation

At the top of the screen you see whether the connection with the sales channel is active or has failed. For Shopify and Bol, you click a failed connection to authorize the channel again. You confirm this first.

If you see the message Pending sales channel approval, the channel is still in draft status. The fulfilment company must activate the channel first. After that, the synchronizations start.

Details

On the Details tab you change the details of the channel. Then click Save.

The connection details are at the top. Which fields you see depends on the platform, for example Webshop URL, Client ID, API Key or Access token. If your Shopify store has multiple locations, you choose at Location which location's stock is synchronized.

Below that you set the general details:

• Description: the name of the channel.
• Shipping name: this name appears on the shipping label.
• Seller name: only for TikTok Shop. Here you see the name of your seller account.
• Dropshipping: if this is set to Yes, all incoming orders come in as dropship orders. Bol VVB orders are excluded. You only see this option if the fulfilment company has enabled dropshipping.

Pickingslip settings

Under Pickingslip settings you decide what the picking slip of this channel looks like:

• Enable pickingslip: whether a picking slip goes with the shipment.
• Pickingslip logo: click Upload logo + Background color to choose a logo. If there is already a logo, you see the Current logo and the button is called Replace logo.
• Return QR code and Pickingslip per box.
• Show remark: puts the remark the webshop sends with the order on the picking slip, below the order details.
• Pickingslip footnote: a text at the bottom of the picking slip.

If you do not see Enable pickingslip, the fulfilment company turns the picking slip on or off for you. If the picking slip is off, you do not see Pickingslip settings. If it is on, you change the other settings above yourself.

You can find more information in the article about picking slip settings.

Sync

On the Sync tab you decide which data Stockhub and the sales channel exchange. You set each setting to Active or Inactive and then click Save. Not every setting is available for every platform.

Synchronisations

Orders

• Import orders: fetch orders from the sales channel.
• Dropshipping: all orders come in as dropship orders.
• All orders are B2B: all orders come in as B2B orders.
• Set customer note in the order remark.
• Automatically cancel orders: an order that is cancelled in the webshop is also cancelled in Stockhub. For Bol, the order is cancelled as soon as a cancellation request has been submitted in Bol.
• Ignore cancellation requests (Bol): a cancellation request from the customer does not cancel the order. Items that Bol cancels itself are still cancelled. This cannot be combined with Automatically cancel orders.
• Auto split backorders: if an order is on backorder but part of it is in stock, the order is split. The available items can then be shipped right away.
• Auto accept orders: orders with the status waiting for acceptance are accepted automatically.
• Cash register orders: at Meta field cash register orders, enter the meta field your cash register plugin uses. Orders with this meta field are set to shipped automatically.
• Import on-hold B2B orders (WooCommerce): also import orders with the status on-hold (not paid yet) when the meta field b2b-bestelling has the value ja or yes. Orders with this meta field come in as B2B orders.
• Order import delay (in minutes): if you enter 10, for example, orders are imported no earlier than 10 minutes after payment.
• Date planned attribute (Magento): use the planned date from Magento as the planned date of the order, if it lies in the future.

Order lines

• Ignore order rows with empty SKU: an order line whose product is not linked to a product in Stockhub and has no SKU is skipped.
• Skip order when an order row is skipped: the whole order is not imported if a product is in the Skip products list, or not in the Import selected products only list.
• Import lines from location: only order lines from the location you chose on the Details tab are imported.
• Use sale price Stockhub for order lines: Stockhub uses its own selling price and not the price the sales channel sends.

Products

• Update existing product info: update existing products from the sales channel.
• Import new products: create new products from the sales channel.

You only see these two settings if the fulfilment company has turned them on for customers.

Stock

• Update stock to channel: send the stock from Stockhub to the sales channel.
• Sync stock in bulk (Magento): only turn this on if Magento Multi-Source Inventory (MSI) is enabled.
• Sync a virtual stock amount: this amount is added to the actual stock.
• Sync backorder amount: for products in backorder, a negative stock is sent. If there are 5 items in backorder, for example, -5 is sent instead of 0.

Shipments

• Process orders (with tracking): shipped orders are automatically marked as processed in your webshop. If this is off, you mark each order as processed yourself.
• Do not complete orders with missing order lines: if the order in the webshop has more lines than in Stockhub, it is not marked as completed. Only a comment is added.
• Register digital products and vouchers as fulfilled.
• Send tracking emails from webshop, Send track & trace email and Add pickingslip to tracking mail.
• Do not send pickup email: your customer does not receive an email that the order can be collected.
• Customs: use sale price product: for the customs value, the product's selling price is used instead of the price on the order from the sales channel.
• Skip sync pickup orders: shipments of collected orders are not synchronized to the sales channel.

Order validation

Here you set the checks Stockhub performs when importing orders.

• Ignore address validation: normally Stockhub checks the combination of street, postal code and city (except for NL, BE, DE, AT, CH and LI). If the check rejects an address, the order goes to the Action required list. Selecting Active turns this check off.
• Ignore address validation for countries: turn the check off only for the countries you choose.
• Ignore phone validation outside EU: orders outside the EU normally need a phone number. Selecting Active drops that check.

Custom product fields

Here you set which product fields Stockhub takes over from the sales channel. Which fields you see depends on the platform:

• Shopify: set Weight of the product to Active. Stockhub then takes over the product's weight from Shopify. At Supplier, enter the key of a meta field (namespace custom) that holds the supplier's name. Stockhub then links the product to the supplier with the same name, regardless of capitals. That supplier must already exist under Settings > Suppliers.
• WooCommerce and Magento: at HS code, Country of origin and Barcode, enter which field of your webshop Stockhub takes that value from.
• Magento: also Reject on return, Cost price and Supplier.

Import rules

Under Orders there are rules for whether or not to import orders. Which ones you see depends on the platform.

• Import unpaid orders with tag (Shopify): orders are normally only imported when they are paid, have payment terms or use cash on delivery. With this tag you also import unpaid orders that have that tag.
• Ignore prefix and Import prefix (Shopify and Magento): skip orders whose order number starts with a certain text, or import only those orders. Separate multiple texts with a comma.
• Ignore tag prefix and Import tag prefix (Shopify): the same, but for tags.
• Tags for remark and Tags for b2b (Shopify): put a tag in the order remark, or make the order a B2B order if it has a certain tag.
• Shipping line: pickup order (Shopify): if a text matches the code of a shipping line for pickup, the order is imported as a pickup order.
• Prefix B2B orders (Magento): if the webshop reference starts with this prefix, the order becomes a B2B order.
• Fields for remark and Fields for customer reference (Magento): put order fields with their value in the remark or in the customer reference of the order. The customer reference appears on the picking slip.
• Dummy emailaddress (Mirakl and channels of an integrator): this address is used for orders without an email address.

For Bol, the setting Import returns without order is under Returns. With it you choose whether returns from Bol are imported when the order is not in Stockhub, for example because another party shipped it.

Excluding products

You can exclude products from the stock synchronization or from the import of orders:

• For products in the stock synchronization list, the stock is not sent to the sales channel.
• Products in the Skip products list are skipped when orders are imported. Their stock is not synchronized either.
• In the Import selected products only list you enter the SKUs of products that may be imported. Other products are skipped.

You add a product with New and enter at Barcode (SKU) the SKU as the sales channel sends it. For Bol and Kaufland this is the EAN. For Skip products and Import selected products only you can also add many at once: click Add (bulk) and fill them in comma separated in one line. The bulk window calls them barcodes, but you enter the same values.

Orders

On the Orders tab you see all orders from this sales channel, with the Order, Name, Webshop reference, Status and Date created.

Shipping options

On the Shipping options tab you set up the shipping options your customers see in the checkout of your webshop. The tab is there for WooCommerce, Magento and Shopify, if the fulfilment company has turned on shipping options. For WooCommerce you install the Stockhub plugin for this. You download the plugin via the link on the tab and upload it in WooCommerce under Plugins > Add new > Upload plugin.

1. Click Activate subscription to turn on the checkout.
2. Click Add shipping option and fill in the details, such as the Price, Free shipping above (€), Min. weight and Max weight.
3. At Supported destination countries, choose All countries, or choose Custom and select the countries or a region yourself.
4. If needed, turn on Offer delivery dates and fill in the Days to choose from.
5. Click Save.

You change the order of the shipping options by dragging them. If options of the same carrier overlap in weight, you get a warning.

With Cancel subscription you stop the checkout. After you confirm, the checkout shipping options of this webshop are removed and the checkout no longer works.

The Actions menu

At the top right is the Actions button:

• Sync: start a synchronization of the products with the sales channel yourself, straight away. This can take a while.
• Re-authorize: only for Shopify and Bol. Give Stockhub access to your store again, for example when the connection has failed.
• Order sync date: change the date from which orders are fetched. Choose a Date in the window and confirm. The date cannot be in the future. For Bol you can go back at most 4 days.
• Create support ticket: create a support ticket linked to this sales channel.

Activating and deactivating a channel is done by the fulfilment company.

Deleting a sales channel

1. On the Details tab, click Delete.
2. In the Are you sure? window, click Delete. Click Cancel to go back.

E-Tailize

An E-Tailize connection has a simpler detail screen with the tabs Details, Sync and Orders.

• Details: under General information you change the Name and the Shipping name. Under Authentication it says No authentication required. The Delete button is here too.
• Sync: under Synchronisation settings you set settings to Active or Inactive. Under Configuration errors you see what is wrong in the settings.
• Orders: the orders from this connection, with the Order, Name, Webshop reference, Marketplace, Status and Date created.

You keep your changes with Save.