Connecting Plug&Pay

With the Plug&Pay connection, Stockhub fetches your paid orders from Plug&Pay and sends your stock to your products in Plug&Pay. You create the connection yourself in the customer portal, using an API key from Plug&Pay.

Creating an API key in Plug&Pay

1. Log in to your Plug&Pay account.
2. Go to Settings > Developers.
3. If this is your first time, click Get started and accept the developer terms. Only then can you create API keys.
4. Click Add New API Key and give the key a recognisable name, for example Stockhub.
5. Copy the key straight away. Plug&Pay shows the key only once.

More about API keys in Plug&Pay: https://help.plugandpay.com/en/articles/3080917-link-plug-pay-with-zapier

Creating the connection in Stockhub

1. In the menu, go to Integrations > Sales channels.

2. Click New sales channel. The Add sales channel window opens.

3. Choose Plug&Pay.

4. Fill in the fields:

   • Description: a recognisable name for the channel.
   • Shipping name: the name that appears on the shipping label.
   • Access token: the API key from Plug&Pay.

   

5. Click Test connection. If you see Connected, the key is correct. If you see Connection failed, check that you pasted the whole key. Then click Next.

6. Under Synchronisations, choose what Stockhub exchanges with Plug&Pay. Set each setting to Active or Inactive:

   • Import orders: fetch orders from Plug&Pay.
   • Update existing product info and Import new products: you only see these if the fulfilment company has turned them on.
   • Update stock to channel: send your stock from Stockhub to Plug&Pay.
   • Sync a virtual stock amount: this amount is added to your actual stock.
   • Send track & trace email: you only see this if the fulfilment company has turned it on.

7. Click Save.

After connecting

A new sales channel is first in draft status. You then see the message Pending sales channel approval. The fulfilment company activates the channel, after which the synchronisations start.

Good to know:

• Stockhub only fetches paid orders. Test orders from Plug&Pay do not come into Stockhub.
• Plug&Pay has no shipments. Once an order has been shipped, Stockhub adds a comment to the order in Plug&Pay with the carrier and the track & trace code. The status of the order does not change.
• If you want your customer to receive the track & trace by email, use Send track & trace email in Stockhub, if you see that setting.

See also Verkoopkanalen beheren for the tabs of the detail screen, the synchronisation settings and deleting a channel.