Connecting Shopify

With the Shopify connection, Stockhub fetches the orders from your Shopify store. Stockhub sends the stock and the track & trace back to Shopify. For Shopify you do not enter any keys: you give Stockhub access by installing the Stockhub app in your store. You can do that from Stockhub or from the Shopify App Store.

What you need

• An account for the Stockhub customer portal.
• A Shopify account that is allowed to install apps in your store.

Creating the connection in Stockhub

1. In the menu, go to Integrations > Sales channels.
2. On the Sales channels tab, click New sales channel. The Add sales channel window opens.
3. Choose Shopify.
4. Enter a Description, for example the name of your store. Under Shipping name, enter the name on the shipping label. If you leave it empty, Stockhub uses your company name.

5. Click Next.
6. Choose which data Stockhub exchanges. Set each setting to Active or Inactive:
   • Import orders: fetch orders from Shopify.
   • Update existing product info and Import new products: you only see these if the fulfilment company has turned them on.
   • Update stock to channel: send the stock from Stockhub to Shopify.
   • Sync a virtual stock amount: Stockhub adds this amount to the stock it sends to Shopify.
   • Send track & trace email: you only see this if the fulfilment company has turned it on.
7. Click Authorize Stockhub. For Shopify there is no Save button: the channel is saved as soon as you click this button. You are then taken to Shopify.
8. Log in to Shopify, choose your store and confirm the installation of the app.

Shopify sends you back to Stockhub. The channel stays in draft status until the fulfilment company activates it. Only then do the synchronisations start.

Connecting from the Shopify App Store

You can also start the connection from the Shopify App Store.

1. Log in to the Stockhub customer portal. Keep that tab open and use the same browser.
2. Open the Stockhub app in the Shopify App Store: https://apps.shopify.com/stockhub-wms
3. Click Install and log in to Shopify if asked.
4. Choose your store and confirm the installation.

After the installation, Stockhub opens and the sales channel is created. If you were not logged in, Stockhub first asks you to log in. Do that within an hour; otherwise the channel is not created and you install the app again.

The channel gets the name of your store as its description and stays in draft status until the fulfilment company activates it. Open the channel and check on the Sync tab which data Stockhub exchanges.

More about installing apps is in the Shopify help center: https://help.shopify.com/en/manual/apps/installing-apps

How the Shopify connection works

• During the installation, Stockhub asks for access to the orders, fulfilments, products, inventory, customers, shipping and locations of your store.
• If your store has several locations, choose on the Details tab under Location from which location Stockhub synchronises the stock.
• If Process orders (with tracking) is on, Stockhub marks a shipped order as fulfilled in Shopify, with the track & trace.
• At the top of the detail screen you see Connection active or Connection failed. Click to authorize. If the connection failed, click that message, or choose Re-authorize in the Actions menu. This gives Stockhub access to your store again.

Settings that belong to Shopify

Open the channel via Integrations > Sales channels. Besides the general settings, you find:

• On the Details tab: under Shop the name of your store and under Location the location for the stock.
• On the Sync tab: Order import delay (in minutes), Automatically cancel orders, Skip order when an order row is skipped, Import lines from location and Register digital products and vouchers as fulfilled.
• Under Custom product fields: Weight of the product and Supplier. When it is Active, Stockhub takes the weight from Shopify. At Supplier, enter the key of a meta field (namespace custom) with the supplier's name; Stockhub links the product to the supplier with the same name under Settings > Suppliers.
• Under Orders: Import unpaid orders with tag, Ignore prefix, Import prefix, Ignore tag prefix, Import tag prefix, Tags for remark, Tags for b2b and Shipping line: pickup order. Separate several texts with a comma.
• On the Shipping options tab: shipping options in the checkout of your store. You only see this tab if the fulfilment company has turned on shipping options.

See also Verkoopkanalen beheren for all settings, the orders of the channel and deleting a channel.