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With shipping options you decide which carriers your customers see in the checkout of your webshop. For each carrier you set the price, the countries and the weight. Your customer's choice is sent along with the order. The fulfilment company then ships the order with the carrier your customer chose.

This works for WooCommerce, Shopify and Magento. You set up the shipping options in Stockhub and then connect them in your webshop with a plugin, app or module.

See also Verkoopkanalen beheren for the other tabs of a sales channel.

What you need

  • A WooCommerce, Shopify or Magento sales channel in Stockhub.
  • The fulfilment company must have switched on shipping options. It also decides which carriers and countries you can choose.
  • A checkout subscription for this sales channel. The subscription has a monthly price.
  • The weight of your products in your webshop. The checkout uses the weight of the products in the cart.

Activating the subscription

  1. In the menu, go to Integrations > Sales channels.
  2. Click the row of your sales channel.
  3. Open the Shipping options tab. If you do not see this tab, the fulfilment company has not switched on shipping options. Contact your fulfilment company.
  4. Under Checkout subscription you see the price per month. Click Activate subscription.

You see the message Subscription activated. You can then set up the shipping options.

If it says Price not configured, you cannot activate the subscription yet. The fulfilment company must set the price first.

Setting up shipping options in Stockhub

  1. Under Shipping options, click Add shipping option and choose a carrier. You only see the carriers the fulfilment company has switched on for the checkout.
  2. Fill in the settings of the shipping option. They are listed below.
  3. Repeat this for each carrier you want to offer.
  4. Click Save.

The Shipping options tab of a sales channel

Settings per shipping option

  • Active or Inactive: only an active option appears in the checkout. For an inactive option the fields are hidden, but the option is kept.
  • Price: the shipping costs in euros your customer pays.
  • Free shipping above (€): from this amount of products onwards, shipping is free. If you leave the field empty, shipping is never free.
  • Min. weight and Max weight: in grams. The option only appears if the weight of the order is between these values. The maximum weight is 31500 grams by default.
  • Offer delivery dates: your customer chooses a delivery date in the checkout. Under Days to choose from, enter how many days your customer can choose from, from 1 to 10. The default is 5. You only see this setting for PostNL and DHL.
  • Supported destination countries: the countries for which the option appears in the checkout. Next to the name of the option you see how many Countries you have chosen.

Choosing countries

Under Supported destination countries you choose from the countries the fulfilment company has set for this carrier.

  • All: all countries of this carrier.
  • A region: all countries of that region, as far as the carrier has them.
  • Custom: clears the selection. Then choose the countries yourself in the Choose countries list. You can search the list.

If you save an option without countries, it applies to all countries of the carrier.

Several options per carrier

You can add the same carrier more than once, for example with a different price per weight. Set the weight so that the options do not overlap, for example 0 to 2000 grams and 2001 to 31500 grams. If two active options of the same carrier overlap in weight, they get an orange border and the message The weight of two shipping options of the same carrier overlap.

Order and deleting

  • You change the order of the options by dragging them by the drag icon. This is not possible on a phone or tablet.
  • You delete an option with the bin icon. Then click Save. Only then is the option really gone.

The API key

After you have saved the shipping options for the first time, you see the API Key block at the top of the tab. Use the copy button to copy the key. You enter this key in your webshop. Do not share it with others.

WooCommerce: installing the plugin

For WooCommerce you use the Stockhub Shipping plugin. The plugin requests the shipping options from Stockhub for the country, the weight and the amount of the cart.

  1. Download the plugin via the stockhub-shipping.zip link under API Key on the Shipping options tab.
  2. In WordPress, go to Plugins > Add New Plugin and click Upload Plugin.
  3. Choose the ZIP file and click Install Now. Then click Activate Plugin.
  4. Go to WooCommerce > Settings > Shipping > Stockhub Shipping.
  5. Tick Enable Stockhub Shipping and paste the API key from Stockhub into API Key. Click Save changes.
  6. Go to WooCommerce > Settings > Shipping > Shipping zones. Click Edit for the zone, or create a zone with Add zone.
  7. Click Add shipping method, choose Stockhub Shipping and click Continue. Then click Save changes.

If you use WordPress in another language, the menus have other names.

You can read more about shipping zones in the WooCommerce documentation: https://woocommerce.com/document/setting-up-shipping-zones/

Shopify: installing the Stockhub Checkout app

For Shopify you use the Stockhub Checkout app. The app shows the shipping options from Stockhub as calculated shipping rates in your checkout. For this, your Shopify plan must support calculated rates from apps. This is possible on Advanced and Plus. On Grow it is possible for an extra monthly fee or with annual billing.

  1. Install the Stockhub Checkout app from the Shopify App Store: https://apps.shopify.com/stockhub-checkout
  2. Open the app in Shopify and enter the API key from Stockhub.
  3. In Shopify, go to Settings > Shipping and delivery and click your shipping profile.
  4. In the zone, click Add shipping option.
  5. Under Rate type, choose Carrier or app calculated and click Choose carrier and apps.
  6. Under Carrier or app, choose the Stockhub Checkout app and click Done.
  7. Click Save.

You set prices and free shipping in Stockhub. A Handling fee you enter in Shopify is added on top of the price from Stockhub.

You can read more about calculated rates in the Shopify documentation: https://help.shopify.com/en/manual/fulfillment/setup/shipping-rates/carrier-calculated-shipping-rates

Magento

For Magento you need a Stockhub module in your Magento store. Ask your fulfilment company for the module. In the module you enter the API key from Stockhub.

What your customer sees in the checkout

  • Your customer only sees the active options that match the country, the weight and the amount of the order.
  • For carriers with pickup points, your customer chooses between home delivery and a pickup point nearby.
  • If the fulfilment company has switched on pickup, you can also offer a pickup option. In the checkout it shows the address of the warehouse.
  • If the webshop cannot retrieve the shipping options, the checkout only shows your webshop's own shipping methods.

The chosen carrier and the chosen pickup point are sent along with the order in Stockhub.

Cancelling the subscription

  1. On the Shipping options tab, click Cancel subscription.
  2. Confirm in the Cancel subscription window.

The checkout shipping options of this sales channel are removed. The checkout no longer shows shipping options from Stockhub. Then also remove the plugin, app or module from your webshop.

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