Connecting TikTok Shop

With the TikTok Shop connection, Stockhub fetches your orders from TikTok Shop and sends your stock to TikTok Shop. You create the connection yourself in the customer portal. You do not need API keys: you log in with your TikTok Shop seller account and give Stockhub access.

Before you start

• TikTok Shop only appears in the list of sales channels if the fulfilment company has switched TikTok Shop on for you. If you do not see TikTok Shop, contact the fulfilment company.
• You can only connect shops outside the United States. That is why Region only offers Global.

Creating the connection in Stockhub

1. In the menu, go to Integrations > Sales channels.

2. Click New sales channel. The Add sales channel window opens.

3. Choose TikTok Shop.

4. Enter a Description, for example the name of your shop. Optionally enter a Shipping name. This name appears on the shipping label.

5. Leave Region set to Global.

6. Click Login with TikTok Shop. A TikTok Shop pop-up window opens. If your browser blocks pop-ups, allow them for Stockhub.

7. Log in with your TikTok Shop Seller Center account and give Stockhub access. The pop-up window closes and you see TikTok Shop authentication successful. If you logged in with the wrong account, click Disconnect and log in again.

8. If you gave access for several shops, choose the shop you want to connect under TikTok shop.

9. Click Next. This only works once the login has succeeded and a shop has been chosen. If you see TikTok Shop connection failed, log in again.

10. Under Synchronisations, choose what Stockhub exchanges with TikTok Shop. Set each setting to Active or Inactive:

    • Import orders: fetch orders from TikTok Shop.
    • Update existing product info and Import new products: you only see these if the fulfilment company has switched them on.
    • Update stock to channel: send your stock from Stockhub to TikTok Shop.
    • Sync a virtual stock amount: this amount is added to your actual stock.
    • Send track & trace email: you only see this if the fulfilment company has switched it on.

11. Click Save.

More information from TikTok Shop: https://seller-uk.tiktok.com/university/home

After connecting

A new sales channel starts in draft status. You then see the message Pending sales channel approval. The fulfilment company activates the channel, after which the synchronisations start.

Good to know:

• Stockhub imports orders that are waiting to be shipped or that have already been partly shipped.
• On the Details tab of the channel you see the Seller name and the Shop ID of your TikTok Shop account. There you can also log in again with Login with TikTok Shop, for example if the connection no longer works.

See also Verkoopkanalen beheren for the tabs of the detail screen, the synchronisation settings and deleting a channel.