External connections

On the External connections page you connect Stockhub with external services, such as Prediko or Returnless. Here you see which connections exist and create new ones.

Opening the page

In the menu, go to Integrations > External connections. The overview shows the Channel, the Channel Type, the Status and when the connection was Created at for each connection. If the channel type is not known, it shows Unknown.

Creating a connection

You only see the Add External Connection button if you are allowed to create connections.

1. Click Add External Connection. The Add External Connection window opens.
2. Choose the channel you want to connect: Prediko or Returnless. If the fulfilment company has an active PostNL connection, you can also choose Zonos.
3. Under Authorisation, fill in the Channel name and the API Key. Click Test connection to check that the key works. You first see Connecting and then Connected or Connection failed.
4. Under Configuration, set the options of the channel and save the channel. If no extra configuration is needed, the window tells you so and you save the channel straight away.

Fields you must fill in show the message is required when they are empty.

If you choose Prediko, the window shows the Prediko subscription with the price Per connection, per month. If it shows Price not configured, you cannot create the connection yet. That is only possible once the fulfilment company has set the subscription price.

Viewing and editing a connection

Click a connection in the overview to open the detail screen. On the Details tab, change the Channel name and the details of the channel, such as the API Key. Then click Save. If not all required fields are filled in, you see the message Not all fields filled.

Deleting a connection

1. On the Details tab, click Delete.
2. Confirm with Delete in the Delete external connection window.