Connecting Lightspeed eCommerce

With the Lightspeed eCommerce (Lightspeed eCom C-Series) connection, Stockhub fetches the orders from your Lightspeed webshop and sends your stock to Lightspeed. Shipped orders are marked as shipped in Lightspeed, with the track & trace code. You create the connection yourself in the customer portal, using an API key and API secret from Lightspeed.

Creating an API key in Lightspeed

1. Log in to the back office of your Lightspeed eCom store.
2. Go to Settings > Store Settings > Developers.
3. Click New API key, give the key a name, for example Stockhub, and click Save.
4. Under SETTINGS, turn on the switch to activate the key.
5. Select the permissions. Stockhub reads orders and products and updates shipments and stock. So give read and write permissions for orders, shipments and products.
6. Click Save. Under DETAILS you now see the API key. Click Show to see the API secret.

If you need more than one API key, request it from Lightspeed. More about API keys in Lightspeed: https://ecom-support.lightspeedhq.com/hc/en-us/articles/1260804034770

Creating the connection in Stockhub

1. In the menu, go to Integrations > Sales channels.

2. Click New sales channel. The Add sales channel window opens.

3. Choose Lightspeed eCommerce.

4. Fill in the fields:

   • Description: a recognisable name for the channel.
   • Shipping name: the name that appears on the shipping label.
   • API Key: the API key from Lightspeed.
   • API secret: the API secret from Lightspeed.

   

5. Click Test connection. If you see Connected, the details are correct. If you see Connection failed, check the keys and whether the key has been activated in Lightspeed. Then click Next.

6. Under Synchronisations, choose what Stockhub exchanges with Lightspeed. Set each setting to Active or Inactive:

   • Import orders: fetch orders from Lightspeed.
   • Update existing product info and Import new products: you only see these if the fulfilment company has turned them on.
   • Update stock to channel: send your stock from Stockhub to Lightspeed.
   • Sync a virtual stock amount: this amount is added to your actual stock.
   • Send track & trace email: you only see this if the fulfilment company has turned it on.

7. Click Save.

After connecting

A new sales channel is first in draft status. You then see the message Pending sales channel approval. The fulfilment company activates the channel, after which the synchronisations start.

Good to know:

• Stockhub fetches orders that are being processed in Lightspeed and are awaiting shipment or pickup.
• Once an order has been shipped, Stockhub sets the shipment in Lightspeed to shipped, with the track & trace code. Lightspeed sends your customer an email about it. If Send track & trace email is also on in Stockhub, your customer receives two emails.
• On the Details tab of the channel you find the setting Dynamic shipper. If it is on, Stockhub looks at the name of the order's shipping method in Lightspeed. If it contains GLS, Trunkrs or Transmission, the order is shipped with that carrier. This only works if the fulfilment company has set it up.

See also Verkoopkanalen beheren for the tabs of the detail screen, the synchronisation settings and deleting a channel.